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Customer Support Specialist

2 weeks ago

Auckland, Auckland, New Zealand Serko Full time

Serko is a cutting-edge technology platform that empowers global business travel and expense management. As a Customer Support Specialist at Serko, you will play a pivotal role in delivering exceptional client experiences by providing functional and technical support to existing clients. Your key responsibilities will include managing client issues via issue tracking systems, email, and telephone, collaborating with the Serko team to identify and escalate complex issues, and escalating process or project improvements to relevant parties within the organisation.

What You'll Get To Do
  • Manage client issues effectively and efficiently
  • Collaborate with the Serko team to resolve complex issues
  • Escalate process or project improvements to enhance product use and reduce incoming call volume

Key Skills And Qualifications: We're looking for individuals who possess excellent problem-solving skills, a strong customer service orientation, and effective communication abilities. If you have a proven flair for troubleshooting problems, can plan and carry out investigations into given problems, and grasp the difference between good customer service and superior customer service, we'd love to hear from you