Customer Support Specialist

6 days ago


Auckland, Auckland, New Zealand IDEXX Full time

At IDEXX, we're dedicated to helping pet owners worldwide keep their companion animals healthy and happy. As a Customer Support Specialist, you'll be part of our team that's passionate about delivering high-quality support to our veterinary customers.

We're looking for driven individuals who have a problem-solving mindset and are eager to help others. In this role, you'll support our global users on complex workflow and technical solutions while diving deep into the way they use our software.

We're building a vertical SaaS platform for animal health that requires significant technical expertise to deliver solutions for practice management (PIMS), diagnostics, payments, client engagement, analytics & insight, plus many more. You'll learn to be a support specialist, trainer extraordinaire, and even a technical writing expert.

The ideal candidate will have epic communication skills, passion, empathy, and resilience. A can-do attitude and willingness to be in the driver's seat of your career are essential. Plus, having experience working with IDEXX Software in clinic or general in-clinic experience is a plus.

As a member of our Support roster, you'll work weekends every 4-5 weeks. We do our best to roster based on preference, however, having flexibility would be preferable. You'll also join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance.



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