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Customer Service Professionals Wanted

1 week ago

Hamilton, Waikato, New Zealand Genesis Full time

About Genesis Energy
At Genesis, we're committed to powering New Zealand's sustainable future. Our diverse portfolio of assets creates a dynamic work environment where you can grow and contribute. We value teamwork and believe in empowering our employees to deliver exceptional results.

The Roles
We're seeking talented Customer Service Stars to join our teams in Hamilton Central. As a representative, you'll be the voice of Genesis Energy, processing customer requests with exceptional service and resolving inquiries efficiently. You'll utilize your problem-solving skills to add value and handle various tasks and enquiries.

Your Responsibilities
* Serve as the face of Genesis Energy, delivering top-notch customer experiences
* Resolve customer inquiries effectively and efficiently
* Utilize problem-solving skills to add value and handle diverse tasks and enquiries
* Meet productivity and performance metrics in a fast-paced environment

About You
We're looking for individuals with demonstrated customer service experience, high emotional intelligence, and a friendly nature. Strong written and verbal communication skills are essential, along with excellent attention to detail and the ability to learn on the job.

Benefits
* A great starting salary of $57,900, with a company match up to 4% KiwiSaver contribution
* $100 towards wellbeing-related appointments, memberships, or equipment per year
* One day of paid volunteer leave annually
* Income protection, life insurance, and Southern Cross health insurance
* Career progression pathways and opportunities to grow within the organisation