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Rabobank Client Liaison

3 weeks ago

Hamilton, Waikato, New Zealand Rabobank New Zealand Full time

About Rabobank New Zealand

Rabobank New Zealand is a leading specialist in food and agribusiness banking. We're proud to be the world's leading specialist in this field.

Our Culture

We're committed to our values: client-focused, action-oriented, purposeful, courageous, professional, and considerate. We believe in bringing out the best in each other and learning from one another.

Your Role

As a Call Centre Consultant, you'll play a crucial role in delivering exceptional support to our clients. Your primary responsibilities will include:

  • Customer Support: Provide positive assistance to our Online Savings customers and Agribusiness clients via phone, email, and other communications.
  • Communication: Demonstrate excellent communication skills, both verbally and in writing, to ensure clear and effective interactions with clients.
  • Team Collaboration: Work collaboratively as part of a great team, contributing to a supportive and friendly work environment.
  • Customer Focus: Maintain a professional, positive attitude with a strong focus on customer satisfaction and be solution focused.
  • Attention to Detail: Pay high attention to detail and work with accuracy to ensure all customer interactions are handled efficiently.

Requirements and Qualifications

  • Excellent communication skills, both verbally and in writing.
  • A professional, positive attitude and a strong customer focus.
  • Ability to take ownership of customer requests and achieve first call resolution.
  • Be solutions focused and have excellent problem-solving skills.
  • Have high attention to detail and work with accuracy.

What We Offer

  • Subsidised health insurance.
  • Contribution to a corporate wardrobe.
  • Great career development.
  • Excellent office environment and team events.
  • The opportunity to work from home after demonstrating key success metrics.