Call Centre Consultant

1 week ago

Hamilton, Waikato, New Zealand Rabobank New Zealand Full time

At Rabobank, we're proud to be the world's leading specialist in food and agribusiness banking. Our success lies in our people, who are committed to adding long-term value for clients. We're growing a better New Zealand, together. Want to join us?

As a Call Centre Consultant at Rabobank, you'll provide exceptional support to our clients – both our Online Savings customers and our Agribusiness clients across Australia and New Zealand.

We have multiple roles in Hamilton, and welcome applicants wishing to work full-time or part-time

About The Job

As a Call Centre Consultant at Rabobank, you will play a crucial role in delivering exceptional support to our clients. Your primary responsibilities will include:

  • Customer Support: Provide positive assistance to our Online Savings customers and Agribusiness clients via phone, email, and other communications.
  • Communication: Demonstrate excellent communication skills, both verbally and in writing, to ensure clear and effective interactions with clients.
  • Team Collaboration: Work collaboratively as part of a great team, contributing to a supportive and friendly work environment.
  • Customer Focus: Maintain a professional, positive attitude with a strong focus on customer satisfaction and be solution focused.
  • Attention to Detail: Pay high attention to detail and work with accuracy to ensure all customer interactions are handled efficiently.

We keep our customers at the heart of everything we do, and we're looking for people who share this passion for great customer experiences

Working Hours

Enjoy a balanced work-life with our rotating roster between 8am and 8pm, Monday to Friday. With a 37.5-hour regular week, you can say goodbye to weekend and graveyard shifts

Candidates will be required to work onsite for the first six months to participate in our comprehensive training program.

About You

It's not essential to have worked in a call centre before or to have banking/finance experience – we have excellent training which can support you with that. What we are looking for is an exceptional customer focus, passion, and a great attitude.

In addition to taking calls, part of the role will also involve responding to emails and other communications.

To thrive in this role, you'll demonstrate:

  • Excellent communication skills, both verbally and in writing.
  • A professional, positive attitude and a strong customer focus.
  • Ability to take ownership of customer requests and achieve first call resolution.
  • Be solutions focused and have excellent problem-solving skills.
  • Have high attention to detail and work with accuracy.
  • Be a team player who is dedicated and uses initiative.
What can we offer you?
  • Subsidised health insurance
  • Contribution to a corporate wardrobe
  • Great career development
  • Excellent office environment and team events
  • Ability to work from home after demonstrating key success metrics.

Please state your preferred hours in your cover letter. This role will close Friday 28 March 2025, but we will be reviewing and interviewing candidates ASAP so apply today

Rabobank New Zealand fully embraces inclusion equity and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.

We are committed to our values; we are client focused, action oriented, purposeful, and courageous in our work.

We are professional and considerate and bring out the best in each other and are committed to keep learning. We have an open culture, where you can be yourself and valued for who you are.

All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer.

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