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Payroll and HR Expert

1 week ago

Wellington, Wellington, New Zealand Employment Hero Full time

At Employment Hero, we're passionate about making employment easier and more valuable for everyone. As an HR Implementation Consultant, you will be responsible for guiding small and medium-sized businesses through the setup and adoption of our HR platform.

Key Responsibilities:

  • Manage a portfolio of customers and provide guidance on implementing Employment Hero's HR system.
  • Design and deliver workshop content on HR best practices to multiple clients.
  • Be an influencer, presenter, trainer, and problem solver for all things HR, motivating customers to adopt features and meet project deadlines.
  • Support payroll customers in their dual Employment Hero Implementations.
  • Provide technical assistance to customers via Zendesk and guide them through implementation roadblocks.
  • Be the 'voice of the customer' and use your HR knowledge to test new features and influence product development.
  • Project manage multiple client projects and contribute to process improvement initiatives.
  • Document content to support system implementation.
  • Handle customer escalations and objections where appropriate.

What We Offer:

  • A dynamic and fast-paced work environment with opportunities for growth and professional development.
  • A competitive salary and benefits package.
  • The opportunity to work with a leading HR and payroll solutions provider.
  • A collaborative and supportive team environment.