Technical Support Specialist

3 days ago


Hamilton, Waikato, New Zealand Southern Cross Health Insurance Full time

About Us

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We're a leading health insurer in New Zealand, dedicated to transforming lives and empowering individuals to thrive.
This is an exciting time to be part of our journey as we deliver outstanding experiences to our members.

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The Role

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As a System Support Analyst, you will play a crucial role in delivering exceptional customer experiences by providing technical advice and support to our team members. Your responsibilities will include receiving, prioritizing, documenting, and actively resolving end-user help requests and incidents.

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Your Key Responsibilities

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  • Provide technical assistance to employees through various channels, including Self Service, phones, and onsite.
  • Perform remote troubleshooting using diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Escalate tickets and requests accordingly and ensure they are resolved within defined SLAs.
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What We Offer

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You'll have the opportunity to work in a dynamic and caring environment where people are at the heart of everything we do. Our commitment to diversity and inclusion is reflected in our culture, and we run regular forums to ensure this continues to flourish.

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We offer a range of benefits, including five days of wellbeing leave per year, health insurance for you and your immediate whanau, life insurance cover, and discounts on pet and travel insurance.

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About You

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To succeed in this role, you'll need to have a technical, logical thought process, problem-solving skills, and the ability to stick to strict deadlines. Proven experience as a help desk technician or other similar customer support role in IT is essential.

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You should also have excellent communication and collaboration skills, as well as proficiency in English and relevant technical skills such as Windows, Office 365, Azure, Active Directory, MS Teams, and Autopilot.



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