Guest Experience Lead

1 week ago


Hamilton, Waikato, New Zealand Novotel Full time

Job Description

As Guest Experience Lead at Novotel, you will be responsible for leading the team and ensuring a seamless guest experience. This includes ensuring the safety and security of guests and staff, auditing income and revenue reports, and managing and resolving guest complaints.

About You

We are looking for someone with 1 - 2 years experience in a management/supervisory role and holding an LCQ Certificate & current GM Certificate. You will need to be available to work over a 7 day basis including weekends and public holidays and must be able to work morning, afternoons and night shifts. You will also need to have strong written and verbal communication and computer skills and an approachable and professional manner.

Our Benefits

You will receive an employee benefit card offering discounted rates in Accor worldwide, as well as access to learning programs through our Academies. You will also have the opportunity to develop your talent and grow within your property and across the world, making a difference through our Corporate Social Responsibility activities, like Sustainable Practices.



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