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Technical Support Consultant

1 week ago

Wellington, Wellington, New Zealand Amazon Full time

About the Position
This is a customer support role like no other – in the cloud. As a Support Engineer, you will primarily be responsible for solving customer cases through telephone, email, and web/live chat channels. You will apply advanced troubleshooting techniques to provide customized solutions for our customers, driving customer interactions by thoughtfully working with them to identify the root cause of an issue.

About the Responsibilities
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

About the Requirements
Experience with System Administration and troubleshooting in Linux and/or Windows, Networking and troubleshooting, Experience operating and troubleshooting email services are required. Preferred qualifications include Understanding of Content Delivery Networks, streaming video, digital video, and audio standards, Knowledge of video packaging and delivery mechanisms, Experience with messaging and queueing, and Experience in scripting.