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Technical Support Specialist

1 week ago


Wellington, Wellington, New Zealand FNZ Full time

At FNZ, we are seeking a highly skilled Technical Support Specialist to join our global corporate IT department. As a key member of our team, you will provide technical assistance to end users across the business in the APAC region.

We require someone with a strong delivery-focused working style and excellent customer service skills who is able to work collaboratively with our customers across all levels of the organisation. Key responsibilities will include:

  1. Building and deploying desktop equipment for new joiners and existing team members
  2. Providing technical assistance to 500+ end users of IT services
  3. PC hardware support
  4. Efficiently managing a ticketing queue within our APAC region
  5. Providing day-to-day technical support for internal desktop and laptop systems, servers, and associated network infrastructure
  6. Installing software releases, system upgrades, evaluating and installing patches, and resolving software-related problems
  7. Documenting and maintaining desktop build documentation and user how-to guides

The ideal candidate will have a Bachelor's degree or higher in an ICT related field and minimum 1 – 2 years IT support experience. They should also possess demonstrable troubleshooting skills with end user hardware, software, and connectivity problems.

Why choose us?

  1. Be part of a highly successful global business leading the delivery of financial services via cloud computing
  2. Convenient office location for commuters
  3. A competitive salary and excellent benefits package
  4. A hybrid 3+2 model combining working from the office and home
  5. Global career opportunities at any of our offices worldwide