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Care Coordinator Assistant

1 week ago

Auckland, Auckland, New Zealand Totara Hospice Full time

About Totara Hospice
Totara Hospice has been a cornerstone of specialist palliative care for South and South-East Auckland since 1981. We serve one of New Zealand's most diverse communities, providing holistic, multidisciplinary care to over 1,100 patients and their whanau each year.

Our Care Philosophy
We focus on ensuring dignity, comfort, and compassion for those with life-limiting illnesses. Our care is underpinned by Te Whare Tapa Wha, and we proudly embrace diversity and inclusion in our service delivery.

The Role
As our Therapies Assistant, you will work closely with our multidisciplinary Allied Health team to provide exceptional organisational and administrative support. This includes coordinating phone calls, appointments, and paperwork, as well as facilitating therapy sessions and programmes.

Responsibilities
- Provide high-level organisational co-ordination and support to the Allied Health team
- Work alongside Occupational Therapists, Physiotherapists, and Social Workers to deliver comprehensive care services
- Under the direction of Social Workers, provide support and care to patients and whanau through contact over the phone and in person
- Manage equipment, including ordering, tracking, and distribution to patients

Requirements
- Relevant qualification in human services, social science, or a related field (desired)
- Experience working alongside clinical health professionals and patient-facing care
- Excellent communication skills, both verbally and written, with the ability to prioritise competing demands
- Comfortable using Microsoft Office, Excel, and patient management software
- Cultural awareness and respect for our diverse community

Why Join Us?
We offer a supportive and inclusive work environment, with opportunities for growth and development. As an Award-Winning Employer, we value our staff and are committed to delivering exceptional care to our patients and whanau.