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Insurance Claims Specialist

2 weeks ago


Auckland, Auckland, New Zealand Southern Cross Travel Insurance Full time
Job Description

As an Insurance Claims Specialist - Senior, you will play a critical role in the establishment and leadership of a new recovery function within our Claims team. You will be responsible for developing a comprehensive recovery strategy, establishing strong relationships with external providers, and creating performance metrics and reporting systems.

Key Responsibilities:
  • Developing a comprehensive recovery strategy
  • Collaborating with key stakeholders to ensure integration with existing claims processes
  • Delivering on both financial and customer experience goals

You will also lead a team of recovery specialists, fostering a culture of continuous improvement and innovation. Additionally, the Insurance Claims Specialist - Senior will collaborate closely with Claims, Legal, and Finance departments to optimise workflows, implement technology solutions, and ensure compliance with all regulatory and legal requirements.

About You
  • Tertiary qualification and/or relevant experience
  • Minimum of 10 years of experience in insurance claims or recovery, with at least 5 years in a leadership role
  • Exceptional communication and negotiation skills