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Insurance Claims Director

2 weeks ago

Auckland, Auckland, New Zealand QBE Insurance Full time
Head of Claims, NZ Pacific

About the Role:

This is a meaningful opportunity to step into a leadership role where every voice is valued, ideas are welcomed, and contributions truly make a difference. As Head of Claims for NZ Pacific, you'll bring authenticity and a fresh perspective to help shape the future of our claims function.

Main Responsibilities:

  • Support the development & implementation of the NZPAC claims strategy, ensuring it aligns with divisional goals and delivers against key milestones
  • Provide technical expertise and business acumen as a key public interface to develop QBE's profile in the marketplace
  • Direct thorough investigation of claims
  • Provide team with direction and key decision making on large complex claims
  • Ensure team efficiency by managing claims-related finances and implementing best practices.
  • Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making
  • Championing a data-informed culture-supporting analytical thinking, continuous learning, and customer-focused decision-making
  • Building strong, trusted relationships with stakeholders across NZ, Pacific and Australia, creating alignment and shared success
  • Leading with inclusive leadership & curiosity-fostering open dialogue, innovation, and a safe space for ideas and questions

About Us:

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

What We Offer:

  • 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super
  • The ability to maximise retirement savings through voluntary super contributions and company matching
  • Income protection, trauma insurance & Death and Total Permanent Disability insurance
  • Additional leave and support through QBE's Family Domestic Violence First Responder Network
  • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Award-Winning Employer:

  • 2021 LinkedIn Top Employer & HRD Employer of Choice
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
  • Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
  • Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
  • Family First accredited employer since 2021