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Administrator for Client Relations

2 weeks ago

Christchurch, Canterbury, New Zealand Psicon Ltd Full time

About Our Company
At Psicon Ltd, we value our employees as integral parts of our service delivery. We pride ourselves on recruiting and investing in top talent, providing opportunities for growth and development. Our core values include trust, integrity, commitment, and kindness, guiding our approach to delivering exceptional customer service.

The Job: Client Engagement Administrator

In this role, you will be responsible for interacting with clients, managing client engagement, and ensuring precise documentation and data management. Your key duties will include handling phone and email inquiries, resolving conflicts, escalating complex issues, and communicating with GPs and other professionals.

Main Duties:
  • Manage client relationships and ensure seamless communication.
  • Resolve client conflicts and escalate complex issues when necessary.
  • Maintain accurate and detailed records of client interactions.
  • Coordinate data management efforts and utilize our online patient management system effectively.
Essential Requirements:

A minimum of one year's experience in customer-focused administration, along with proficiency in MS Office and excellent communication skills, is required for this position. Experience in the NHS or similar environments is highly desirable.