Support Team Lead Position
7 days ago
Silverbear Ltd.: A Leader in Hospitality and Retail Solutions
We strive to provide exceptional customer experiences through our innovative software solutions, empowering businesses to streamline their operations and deliver seamless customer interactions. As a key member of our team, you will contribute to our mission by leading our support team and driving service excellence.
About the Role:
This leadership position requires a seasoned customer service professional with a strong background in customer-facing roles, excellent communication skills, and the ability to thrive in a dynamic environment. You will be responsible for managing our support team, ensuring high standards of customer service, and fostering a culture of collaboration and continuous improvement.
Key Responsibilities:
- Lead and develop the Customer Support team, providing guidance and support to team members.
- Monitor key performance indicators (KPIs) and ensure service level agreements (SLAs) are met.
- Act as an escalation point for complex customer issues, resolving them effectively and efficiently.
- Design and implement training programs to enhance team performance.
- Oversee ticket handling systems, ensuring issues are logged and resolved promptly.
- Identify areas for improvement and suggest enhancements to our processes.
- Collaborate with the Senior Support Manager on recruitment, onboarding, and HR-related tasks.
- Embed a culture of service excellence and continuous improvement within the team.
Requirements:
- At least 3 years of experience in IT support or customer-facing roles.
- Strong organisational and time management skills.
- Excellent communication and interpersonal skills.
- Leadership experience in customer-facing teams.
- Ability to thrive in a dynamic environment with changing priorities.
-
Support Worker Position
6 days ago
Wellington, Wellington, New Zealand Presbyterian Support Central Full timeAbout Our TeamWe are a committed team delivering high-quality care to our residents.We are passionate about creating a supportive and inclusive environment where our staff feel valued and supported.The role of Health Care Assistant is a key part of our team, and we are seeking a dedicated and compassionate individual to join us.Your key responsibilities will...
-
Support Services Team Lead
6 days ago
Wellington, Wellington, New Zealand Trade Me Limited Full timeRole Overview- A critical component of our Disability Support Services is the ability to support individuals with disabilities in living independently while providing a safe environment for them to develop confidence, build friendships, and engage within the community.- As a Team Leader, you will be responsible for leading a team in supporting young people...
-
Learning Support Team Lead
4 days ago
Wellington, Wellington, New Zealand St Mary's College (Wellington) Full timeJob OverviewWe are seeking an experienced and skilled teacher and leader to join our team as Head of Learning Area. The successful candidate will be responsible for leading our Learning Support team and developing culturally responsive and achievement-centred relationships with our students and their whānau.
-
Team Manager Position
5 days ago
Wellington, Wellington, New Zealand Earls London Full timeJob DescriptionA career at Earls London offers the opportunity to grow professionally and personally in a dynamic and fast-paced restaurant environment. We're looking for a dedicated Team Manager Position candidate who can take ownership of leading our teams, building strong relationships, and driving business results.Your primary responsibilities will...
-
Bendon Team Lead Position
13 hours ago
Wellington, Wellington, New Zealand Bendon Group Full timeBendon Group is committed to empowering women through our personalized service and expert fitting guidance. As a Store Manager, you will play a key role in delivering an exceptional customer experience, fostering a culture of empowerment, and contributing to the company's mission.About UsWe are a dynamic team dedicated to making a positive impact on women's...
-
Operational Team Lead Position
7 days ago
Wellington, Wellington, New Zealand New Zealand Government Full timeWe are looking for an experienced healthcare professional to fill the role of Supportlinks Team Leader.As a Team Leader, you will be responsible for managing the daily operations of the Supportlinks service. This includes ensuring that the service is delivered effectively and efficiently, and that patients receive the highest quality care.The ideal candidate...
-
Lead Dentist Position
7 days ago
Wellington, Wellington, New Zealand Medmatch Full timeWe are seeking a highly skilled Lead Associate Dentist to join our team at an acclaimed dental clinic in a dynamic town near Wellington, Shropshire.This is an exciting opportunity to work in a thriving practice with a strong patient base and flexible working hours. You will have the chance to benefit from a supportive team and the opportunity to inherit a...
-
Certified Team Lead
3 days ago
Wellington, Wellington, New Zealand Active Explorers Kaiwharawhara Full timeInspire and EmpowerWe are seeking a confident and inspiring Team Leader to join our team at Active Explorers Kaiwharawhara.As a leader, you will be responsible for fostering a positive and inclusive environment, leading by example, and empowering your team to reach their full potential.Fostering a collaborative environment that values creativity and...
-
Programme Team Lead
7 days ago
Wellington, Wellington, New Zealand Spectrum Care Full timeCompany Overview:Spectrum Care is a provider of support services for individuals with disabilities. Our goal is to create a safe and positive environment where people can spend their school holidays.Job Description:We are seeking a skilled Programme Leader to lead a team of support workers in our school holiday programme. The successful candidate will be...
-
Dispatch Team Lead
5 days ago
Wellington, Wellington, New Zealand Trade Me Limited Full timeWe are seeking a highly motivated and organized individual to fill the role of Dispatch Team Lead at Trade Me Limited. This position requires excellent communication and leadership skills, with the ability to manage a team and drive results.Key Responsibilities:Lead and manage a team of dispatch coordinators, providing guidance and support as needed.Develop...
-
Operational Team Lead
7 days ago
Wellington, Wellington, New Zealand Fedex Group Full timeJob Description:FedEx Group is seeking a highly skilled Operational Team Lead to oversee daily operations and lead an effective team. This role requires strong leadership and problem-solving skills, as well as expertise in planning & organizing with high accuracy & attention to detail.About the Role:The Operational Team Lead will be responsible for managing...
-
Session Support Worker Position
4 days ago
Wellington, Wellington, New Zealand Pinehaven Playcentre Full timePinehaven Playcentre is a well-established Early Childhood organisation with over 80 years of experience supporting parents to take the lead in their children's learning through play.The organisation operates over 400 Playcentres throughout the country, providing a unique and engaging environment for tamariki to thrive.We are seeking a motivated and...
-
Health Support Assistant
6 days ago
Wellington, Wellington, New Zealand Presbyterian Support Central Full timeAbout the RoleWe are currently seeking a qualified and passionate Health Care Assistant to join our team at Presbyterian Support Central.This is an exciting opportunity to work with a committed team delivering high-quality care to our residents.The role involves providing support to our residents in their daily living and social requirements.Your key...
-
Business Support Manager Lead
4 days ago
Wellington, Wellington, New Zealand Xero Full timeJob DescriptionThis is a leadership role that requires a strong passion for delivering exceptional customer experiences. As a Customer Experience People Lead, you will be responsible for leading a team of Customer Experience Specialists and Seniors who are dedicated to providing 24/7 support to Xero users.You will work closely with your team to ensure they...
-
Strategic Team Manager Position
4 days ago
Wellington, Wellington, New Zealand Department of Conservation (DOC) Full timeAbout the OpportunityThe Department of Conservation (DOC) is seeking a highly skilled Programmes Delivery Practice Manager to lead, manage, develop and maintain a strong and effective team of professional programme management specialists.This pivotal role will shape and enhance the organisation's programme management capabilities, ensuring best practices,...
-
Athletic Team Lead
7 days ago
Wellington, Wellington, New Zealand Foot Locker, Inc. Full timeOverviewOur company is dedicated to providing the best possible experience for our customers. We believe that every customer interaction has the potential to create a lasting impression, and we're looking for someone who shares this vision.Sales PerformanceThe ideal candidate will have a proven track record of achieving sales targets and exceeding...
-
Aged Care Team Lead
7 days ago
Wellington, Wellington, New Zealand Tangram Full timeAbout The RoleThis is an exciting opportunity for an experienced nurse to take on a leadership role and make a meaningful impact on the lives of our residents and staff.As a Clinical Services Manager, you will be responsible for leading and developing a committed clinical team to deliver high-quality, person-centered care. You will also be expected to drive...
-
Team Lead
3 days ago
Wellington, Wellington, New Zealand Entain Australia & New Zealand Full timeOur VisionWe aim to create an exceptional experience for both customers and team members, fostering excellence in every interaction.Job SummaryAs a Team Lead - Customer Success, you will be responsible for managing a team of professionals who provide exceptional customer service while driving retention.Responsibilities* Provide leadership and guidance to...
-
Regulatory Team Lead
7 days ago
Wellington, Wellington, New Zealand New Zealand Ministry Of Economic Development Full timeAbout This OpportunityMBIE is looking for a seasoned legal professional to take on the role of Team Leader in its Corporate & Registries team.The successful candidate will be responsible for leading a team of professionals to deliver high-quality advice on complex matters, while also contributing to the development of the Legal, Ethics, and Privacy...
-
Landscaping Team Lead
6 days ago
Wellington, Wellington, New Zealand Tangram Full timeAbout the Role:As a highly skilled Landscaping Team Lead, you will be responsible for overseeing the construction of high-end outdoor spaces. You will have a proven track record in landscape construction or building and possess excellent leadership skills.Key Responsibilities:Hardscape and Softscape Installation: Set out and install structures such as...