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Business Support Manager Lead

2 weeks ago

Wellington, Wellington, New Zealand Xero Full time
Job Description

This is a leadership role that requires a strong passion for delivering exceptional customer experiences. As a Customer Experience People Lead, you will be responsible for leading a team of Customer Experience Specialists and Seniors who are dedicated to providing 24/7 support to Xero users.

You will work closely with your team to ensure they are equipped to deliver on the operating plan and prepared to support business change. You will also collaborate with operational supporting roles to ensure the team has everything they need to succeed.

The successful candidate will have experience working to service levels and quality targets, and will be able to navigate areas of conflict in an open, positive, and proactive way.

We are looking for someone who is people-focused, with excellent coaching and leadership capabilities. You should have a strong ability to build great relationships, motivate your team, and empower them to make decisions in the best interests of our customers and our business.