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Healthcare Services Executive

2 weeks ago

Gisborne, Gisborne, New Zealand Gateway Recruiting Full time
About the Role:

We are seeking a highly skilled Clinical Services Manager to join our team at Gateway Recruiting. This key role involves overseeing the planning and execution of clinical studies, ensuring seamless system installations and exceptional customer support.


Responsibilities:

Operational Management:

  • Develop resource allocation strategies for hospital sites, optimizing deployment and support efficiency.
  • Establish protocols and workflows for installation, case support, and troubleshooting.
  • Oversee case coverage logistics, ensuring trained personnel are available when needed.

Hospital Engagement:

  • Create proposals and site activation strategies for hospitals to participate in clinical studies, navigating administrative and IT approvals.
  • Lead onsite installations, ensuring system readiness and compliance.
  • Serve as the primary point of contact for hospital partners during initial setup.

System Deployment & Support:

  • Perform system installations at hospital sites, providing hands-on clinical case support and troubleshooting.
  • Establish and manage a remote support infrastructure for real-time assistance.
  • Activate trained personnel to perform case support, ensuring coverage across all active sites.

Reporting & Process Improvement:

  • Generate performance reports on system utilization, troubleshooting logs, and personnel effectiveness.
  • Identify opportunities for process improvements and operational efficiencies, collaborating with cross-functional teams.

Requirements:

Required:

  • 5+ years of experience in clinical service management, field clinical engineering, or related roles in the medical device industry.
  • Proven track record of managing hospital deployments and securing IT and administrative approvals.
  • Strong technical background in system installation and clinical case support.
  • Experience developing operational workflows and managing remote field teams.
  • Ability to handle multiple hospital sites, balancing personnel deployment and support needs.
  • Willingness to travel domestically as needed.

Preferred:

  • Experience with pre-FDA approval clinical study deployments.
  • Prior experience scaling service operations from early-stage to widespread adoption.
  • Familiarity with hospital IT requirements, including security and compliance.
  • Cardiac Rhythm Management (CRM), pacing, electrophysiology, or cardiovascular device experience is a strong plus.