Hospitality Operations Leader

7 days ago


Auckland, Auckland, New Zealand Langham Hospitality Group Full time

About Us

LHG is a family of distinctive brands operating a diverse portfolio of hotels and residences worldwide.

We believe that hospitality is about building genuine connections with people, places and cultures. Our approach centres on creating unforgettable experiences that leave a lasting impression.

Cordis, Auckland by LHG is a luxury hotel situated in the heart of Auckland's vibrant arts and culture district. This stunning hotel boasts a large team of passionate professionals dedicated to delivering exceptional guest experiences every day.

We are seeking a highly skilled Front Office Team Leader to join our reception team. As a senior member of the team, you will be responsible for supervising the receptionists on shift and assisting the Duty Managers with the day-to-day operation of the department.

Key responsibilities include:

  • Collaborating with the Front Office Management team to develop and maintain service quality within Cordis brand standards
  • Providing training and guidance to new colleagues
  • Leading and motivating staff to achieve key performance indicators
  • Covering Duty Manager's shifts when required
  • Delivering a warm welcome for guests and creating a memorable first and last impression

We offer a range of benefits, including a fun working environment, opportunities for career growth, freshly pressed uniforms and discounted parking. If you are a motivated and flexible individual who is ready to take on new challenges, apply now.



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