Hospitality Ambassador
5 days ago
Job Overview
\We are seeking a highly skilled and experienced Guest Relations professional to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional guest service and ensuring that all aspects of our property's hospitality standards are met.
\About Marriott International
\Marriott International is a global leader in the hospitality industry, with a portfolio of brands that include JW Marriott, The Ritz-Carlton, and more. We are committed to delivering personalized experiences to our guests and creating unforgettable memories for them.
\Key Responsibilities
\- Manage guest services and front desk operations to ensure seamless delivery of hospitality services\
- Develop and implement strategies to improve guest satisfaction and loyalty\
- Supervise and train front desk staff to ensure they meet high standards of customer service\
- Monitor and analyze guest feedback to identify areas for improvement\
- Collaborate with other departments to ensure effective communication and problem-solving\
- Ensure compliance with company policies and procedures
Requirements and Qualifications
\To be successful in this role, you must have:
\- 2+ years of experience in guest relations or a related field\
- Demonstrated expertise in hospitality and customer service\
- Strong leadership and supervisory skills\
- Excellent communication and interpersonal skills\
- Able to work effectively in a fast-paced environment\
- Familiarity with hotel operations and systems
Benefits
\We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our employees also enjoy access to exclusive discounts and perks, as well as opportunities for professional growth and development.
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