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Restaurant Operations Manager

1 week ago

Hamilton, Waikato, New Zealand Nando'S Australia & New Zealand Full time

About Us
Nando's Australia & New Zealand is a purpose-led business focused on changing lives. Our global purpose is to make a real difference to people's lives by serving high-quality food and providing exceptional customer service.

Job Description
We are seeking an experienced shift leader or someone with management experience in casual dining or similar to join our team as an Assistant Restaurant Manager. The successful candidate will be responsible for coaching, inspiring, and growing their team to deliver excellent results in a fast-paced restaurant environment.

Key Responsibilities
- Coach and develop Team Members to achieve their full potential
- Lead by example and embody Nando's core values: Pride, Passion, Courage, Integrity, and Family
- Foster a positive work environment that promotes teamwork and open communication
- Develop and implement strategies to improve restaurant performance and customer satisfaction
- Manage staff rotas and ensure effective coverage during peak periods

Requirements
- Proven experience in a leadership or management role in the hospitality industry
- Excellent communication and interpersonal skills
- Ability to motivate and inspire others to achieve excellence
- Strong problem-solving skills and ability to think outside the box
- Willingness to learn and adapt to new ideas and processes

Benefits
- A generous bonus package, up to $6,000 annually
- Free Nando's when working, plus a discount to share with family and friends when off duty
- Flexible rotating rosters published in advance with set weekends off
- Six-week onboarding training program to set you up for success
- Engagement events for state and national management teams
- Fun Budget for nights out and team-building activities
- Referral bonus for every successful manager referred
- Paid parental leave for primary and secondary carers

Others
We value diversity and inclusion in our workplace and welcome applications from candidates of all backgrounds. If you're passionate about delivering exceptional customer service and leading a high-performing team, we'd love to hear from you.