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Customer Service Expert

1 week ago

Gisborne, Gisborne, New Zealand Your Getaway Destinations Full time
Join Our Team of Travel Professionals

Are you passionate about delivering exceptional customer service and crafting unforgettable travel experiences? Do you have a knack for coordination and attention to detail? As our Scheduler, you will play a crucial role in ensuring seamless stays for our valued clients. With our comprehensive training program, you'll have all the tools you need to succeed in this exciting business opportunity.

Main Responsibilities:

  • Room Booking Coordination: Manage room bookings, respond to guest inquiries, and ensure availability.
  • Guest Communication: Assist guests with questions, handle reservation modifications, and manage cancellations professionally.
  • Check-In/Out Management: Ensure smooth guest arrivals and departures, handle special requests, and resolve any issues efficiently.
  • Payment Processing: Accurately collect payment details, finalize reservations, and provide receipts or invoices.


Requirements:

  • You must be at least 18 years old.
  • A reliable internet connection is essential.
  • Excellent communication and interpersonal skills are required.
  • Strong marketing and promotional abilities are necessary.
  • Exceptional organizational and planning skills are vital.