Customer Journey Optimizer

4 days ago


Auckland, Auckland, New Zealand Skills Consulting Group Full time

**Role Overview**

As a Customer Journey Optimizer, you'll play a critical role in enhancing the customer experience through data-driven marketing strategies and CRM optimisation.

**Key Responsibilities**

  • Analyse customer data to identify opportunities for improvement in the customer journey.
  • Work closely with marketing teams to design and deliver targeted campaigns that drive engagement and conversion.
  • Optimise CRM functionality to support data-driven targeting, segmentation, and personalisation initiatives.

**Requirements**

  • Bachelor's degree in Marketing, Business, Data Analysis, or related experience.
  • Certifications in CRM software or digital marketing (advantageous).
  • 2–3 years of experience in digital marketing, CRM management, or analytics.
  • Proficiency in tools such as HubSpot, Microsoft Dynamics, and Google Analytics.

**Our Culture**

  • We value innovation, collaboration, and continuous learning.
  • We offer a supportive and inclusive work environment.
  • We provide ongoing training and development opportunities.


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