Customer Journey Optimizer
4 days ago
**Role Overview**
As a Customer Journey Optimizer, you'll play a critical role in enhancing the customer experience through data-driven marketing strategies and CRM optimisation.
**Key Responsibilities**
- Analyse customer data to identify opportunities for improvement in the customer journey.
- Work closely with marketing teams to design and deliver targeted campaigns that drive engagement and conversion.
- Optimise CRM functionality to support data-driven targeting, segmentation, and personalisation initiatives.
**Requirements**
- Bachelor's degree in Marketing, Business, Data Analysis, or related experience.
- Certifications in CRM software or digital marketing (advantageous).
- 2–3 years of experience in digital marketing, CRM management, or analytics.
- Proficiency in tools such as HubSpot, Microsoft Dynamics, and Google Analytics.
**Our Culture**
- We value innovation, collaboration, and continuous learning.
- We offer a supportive and inclusive work environment.
- We provide ongoing training and development opportunities.
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