Service Delivery Leader

7 days ago


Wellington, Wellington, New Zealand Datacom Full time

At Datacom, we are committed to making a difference in people's lives and helping organisations use the power of technology to innovate and grow.

We are currently seeking an experienced Service Delivery Leader to join our Service Operations business, supporting major accounts in New Zealand. This is an excellent opportunity for someone keen on taking their Service Delivery career to the next level, collaborating with a fantastic team of peers, and learning from industry experts.

The successful candidate will be responsible for providing highly skilled services within the Problem Management Practice area. They will work cooperatively with Datacom delivery teams and Account Operational Managers to ensure that major incidents have root causes identified and solutions sought to prevent them from happening again.

The role involves:

  • Ensuring root cause analysis is performed and corrective actions are identified while meeting or exceeding service level targets.
  • Building trusted relationships with customers (Senior Management and Operations Teams) and Datacom teams to enable effective delivery and collaboration.
  • Taking responsibility for understanding customer requirements, assessing, and solutioning options for consideration by key stakeholders to enable informed decision-making.
  • Producing and publishing reports for both Datacom and customer consumption containing key Problem management metrics, areas of accomplishment, and opportunities for continual improvement.

We operate at the forefront of technology, helping Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges. If you are passionate about driving outcomes and contributing to the success of our customers and internal teams, this could be the ideal role for you.


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