Business Operations Specialist

3 days ago


Auckland, Auckland, New Zealand DigitalRecruiter™ APP Full time
Job Description

The ideal candidate will be responsible for creating and maintaining comprehensive documentation, including Standard Operating Procedures (SOPs), knowledge articles, and process guidelines.

We are seeking a highly skilled professional to join our team as a Business Operations Specialist. The successful candidate will be responsible for documenting operational workflows, identifying inefficiencies, and recommending improvements.

  • Develop, update, and maintain detailed documentation, including SOPs, knowledge articles, and process maps.
  • Conduct thorough process mapping exercises to identify areas for improvement and develop strategies for optimization.
  • Collaborate with cross-functional teams to gather information and ensure accurate documentation of processes.
  • Standardize and structure documentation to ensure clarity, consistency, and ease of use.
  • Ensure compliance with industry regulations and internal policies in all documentation efforts.
  • Train and support internal teams on newly documented processes and procedures.
  • Assist in the continuous improvement of documentation and process frameworks.
Required Skills & Qualifications
  • Bachelor's degree in Business Administration, Insurance, Finance, or a related field.
  • Proven experience in operations, underwriting, claims, or process management within the insurance sector.
  • Strong experience in creating and managing documentation such as SOPs, knowledge articles, and training materials.
  • Proficiency in process mapping tools (e.g., Visio, Lucidchart, or similar software).
  • Excellent written and verbal communication skills.
  • Attention to detail and strong analytical skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Knowledge of compliance and regulatory requirements in the insurance sector is a plus.


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