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Team Lead Housing Support

1 week ago

Hastings, Hawke's Bay, New Zealand Kainga Ora - Homes And Communities Full time

Position OverviewThe Team Leader Housing Support leads and inspires a team of Housing Support Managers and Senior Housing Support Managers.
You will lead, coach, support and mentor a team who works with customers and whanau to identify and respond to their housing and wellbeing needs.
You will be expected to produce operational reporting that shows the work types, volumes and services being managed by the team and how the team is performing.
You will have great networks in the community and understand how we work alongside our other agencies to support our customers achieve the best outcome.
Key ResponsibilitiesProvide operational leadership to achieve better outcomes for our customers and staff.Proven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance.Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needs.Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload and specialised community needs.Operational experience in a fast-paced environment with the ability to make sound decisions with confidence.Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika, with experience working with different cultures and/or community groups.What We OfferAs a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.
We want to ensure you are healthy and have work-life balance.
We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
At Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.
With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better.
That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
Application ProcessTo view the position description and apply for this role, please follow the online process via this link.
Please note: all applicants, including existing employees, need to follow this process.
Applications close at 11.59pm on Sunday 9 March 2025 We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.
We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation. Reference # 74667
Posted on 27 Feb 2025
Closes on 09 Mar 2025 23:55
Location(s): Napier
Expertise: Case Management, Social or Community Welfare, Debt Management, People Leadership, Property Management, Tenancy Management

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