Housing Support Services Leader

3 days ago


Hastings, Hawke's Bay, New Zealand Kainga Ora - Homes And Communities Full time

**Job Description**

We are seeking an experienced professional to lead our Housing Support team. As Team Lead, you will inspire and motivate a team of Housing Support Managers and Senior Housing Support Managers. Your primary responsibility will be to provide operational leadership to achieve better outcomes for our customers and staff.

Key Responsibilities:

  • Provide operational leadership to achieve better outcomes for our customers and staff.
  • Proven experience leading, motivating, and coaching a high-performing service delivery team within a specific location, including managing staff development and performance.
  • Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities, and concerns facing key customer groups who look after a portfolio of customers with varying needs.
  • Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload, and specialised community needs.
  • Operational experience in a fast-paced environment with the ability to make sound decisions with confidence.
  • Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika, with experience working with different cultures and/or community groups.


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