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Housing Support Operations Manager

1 week ago

Hastings, Hawke's Bay, New Zealand Kainga Ora - Homes And Communities Full time

**Company Overview**

Kainga Ora - Homes and Communities is a pioneering organisation transforming New Zealand's housing choices, outcomes and the entire housing sector.

We are passionate about creating homes and communities that allow New Zealanders to thrive. Our people are dedicated to making a real and positive impact on New Zealanders' lives.

**Job Description**

The Team Leader Housing Support leads and inspires a team of Housing Support Managers and Senior Housing Support Managers. You will be responsible for providing operational leadership to achieve better outcomes for our customers and staff.

You will lead, coach, support and mentor a team who works with customers and whanau to identify and respond to their housing and wellbeing needs.

Key Responsibilities:

  • Provide operational leadership to achieve better outcomes for our customers and staff.
  • Proven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance.
  • Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needs.

**Required Skills and Qualifications**

Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload and specialised community needs.

Operational experience in a fast-paced environment with the ability to make sound decisions with confidence.

Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika, with experience working with different cultures and/or community groups.

**Benefits**

We offer a range of benefits to support your career development and work-life balance.

We want to ensure you are healthy and have a good work-life balance.

We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.