Resort Host Coordinator

5 days ago


Queenstown, New Zealand Wyndham Destinations Full time

About Us:

We are a leading vacation ownership and travel membership company that offers a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our mission is to put the world on vacation, and we're always looking ahead to what's next.

Our Culture:

We value innovation, growth, and customer satisfaction above all else. We're committed to delivering excellence and taking time to have fun, celebrate together, and support one another. Join our global team and build a career where memories start with you.

The Role:

We're seeking an experienced and passionate individual to join our team as a Guest Experience Host at Club Wyndham Wanaka. As a key member of our resort team, you'll be responsible for providing exceptional customer service, generating sales appointments, and working closely with our resort operations team.

Your Responsibilities:

  • Greet and register owners and guests
  • Provide information on local area attractions
  • Complete all department-related paperwork
  • Use all communication equipment, including telephones, facsimiles, and computers
  • Meet guests face-to-face and generate sales appointments for our sales centers
  • Build rapport with customers and deliver an exceptional experience
  • Work closely with our resort operations team to provide seamless service
  • Cultivate relationships with owners and guests to drive repeat business

What You'll Bring:

We're looking for someone with:

  • Previous experience in a similar role, preferably in hospitality
  • No experience or qualifications required, but fluency in English is essential
  • A genuine passion for customer service and a strong desire to deliver exceptional experiences
  • Excellent communication and interpersonal skills
  • Enthusiasm, motivation, and a positive attitude

Becoming Part of Our Team:

We're an equal opportunity employer and welcome applications from diverse candidates. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please let us know.



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