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Hospitality Ambassador

1 week ago

Queenstown, New Zealand Mercure Hotels Full time

A Memorable Experience Awaits at Mercure Queenstown Resort

Our resort is a haven for travellers seeking a unique and unforgettable experience in one of New Zealand's most breathtaking locations. With 148 guest rooms, two restaurants, a lounge bar, and conference facilities, we offer exceptional hospitality and a warm welcome to all our guests.

About the Front Desk Host Role

This is an exciting opportunity to join our team as a Front Desk Host. As the welcoming face of our hotel, you will create unforgettable experiences for our guests from the moment they arrive. Your role will involve:

  • Providing Personalized Service to our guests, ensuring every stay is seamless and enjoyable.
  • Managing Guest Requests and Inquiries with efficiency and a problem-solving mindset.
  • Sharing Local Knowledge and Insider Tips to enhance our guests' Queenstown experience.

What We're Looking For

We Are Seeking a Customer-Focused Superstar Who Excels at building relationships and adapting to changing priorities. You should have a passion for delivering outstanding service and creating memorable guest experiences. Strong communication skills in English (both written and verbal) are essential.

Why Work at Mercure QT Resort?

We offer a range of benefits that make working with us rewarding and enjoyable. These include:

  • Free Access to Our Facilities, including the gym, saunas, hot tubs, and swimming pool.
  • Meals Provided While on Duty.
  • Accommodation Discounts & Free Anniversary Stay.
  • Employee Assistance Program.
  • Fantastic Career Growth Opportunities.