Guest Experience Host

6 days ago

Queenstown, New Zealand Travel + Leisure Co. Full time

We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.How You'll ShineJoining a dynamic, vibrant, and customer-focused team, you will provide and maintain a high standard of service while ensuring that our customers are satisfied with their experience.
We are seeking an energetic, passionate, and motivated person with great customer service skills and food preparation experience to join the team as a Guest Experience Host at Club Wyndham Wanaka.Part-time positions available.How You'll Be RewardedBuild your career with a value-driven organization that promotes continual growth and development for its people.
Some of our many benefits on offer include:+$26.44 per hourMinimum of 30 hours per weekProfessional development fundingDiscounted hotel stays across Australia, Fiji, New ZealandSubsidised private health cover*How You'll ShineGreeting and registering of owners and guestsProviding information on local area attractionsCompletion of all department-related paperworkUsing all communication equipment including telephones, facsimiles, and computersMeet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestreamEstablish commonality and build rapport with your customers to ensure an exceptional experience is deliveredWork closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in processClearly articulate the benefit of traveling within Wyndham Destinations communityMeet targets and KPIs as set by the businessThis role requires you to be available for weekend and public holiday shifts.What You'll BringPrevious experience within a similar hotel position is desirable, but not essentialNo experience or qualifications requiredFluency in English (written and verbal)Genuine passion for customer serviceExcellent communicator with strong interpersonal skillsEnthusiastic, self-motivated, and positive individualPrevious experience with a PMS system (Hirum, Fidelio, Opera etc.)
advantageousImmaculate presentation and professional grooming standardsAbility to work a flexible roster, including weekends, evenings, and school holiday periodsWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co.
Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******, including the title and location of the position for which you are applying.
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