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Hospitality Liaison

1 week ago

Queenstown, New Zealand Travel + Leisure Co. Full time

Hospitality Role

We're seeking an energetic and motivated Guest Experience Host to join our team at Club Wyndham Wanaka. As a Guest Experience Host, you will be responsible for providing exceptional service to our guests, ensuring their stay is enjoyable and memorable. You will work closely with our resort operations team to deliver a high level of service and a seamless transition for owners and guests through the check-in process.

Responsibilities

  • Greet and register owners and guests in a friendly and welcoming manner
  • Provide information on local area attractions and activities to enhance the guest experience
  • Complete all department-related paperwork accurately and efficiently
  • Use communication equipment such as telephones, facsimiles, and computers to communicate with guests and colleagues
  • Meet guests face-to-face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with customers to ensure an exceptional experience is delivered
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
  • Clearly articulate the benefits of traveling within the Wyndham Destinations community
  • Meet targets and KPIs as set by the business

Requirements

  • No previous experience or qualifications are required, but previous experience in a similar hotel position is desirable
  • Fluency in English (written and verbal) is essential
  • A genuine passion for customer service is crucial
  • Excellent communication skills with strong interpersonal abilities
  • An enthusiastic, self-motivated, and positive individual who is able to work a flexible roster, including weekends, evenings, and school holiday periods
  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc.) is advantageous

About Us

At Travel + Leisure Co., we believe that all vacation moments start with our associates. We're passionate about delivering exceptional vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. If you're passionate about delivering exceptional customer service and have a desire to work in a dynamic and growing company, we encourage you to apply for this exciting opportunity.