Service Excellence Director

1 day ago


Porirua, Wellington, New Zealand Summerset Holdings Full time

**Your Role**

As the Business Manager at our Kenepuru Village, you'll be responsible for driving business growth and ensuring exceptional service delivery.

**Key Challenges**

You'll need to drive care and service package revenue targets, optimize waitlists while minimizing vacancy periods, and manage admissions and discharges.

You'll also be responsible for meeting quality and risk compliance requirements, implementing policy changes and systems as needed.

**Your Skills and Experience**

You'll need 3-5 years of experience managing contracts or business operations, with sound financial and business acumen.

A strong ability to work with data, producing meaningful insights and analysis, is essential.

Excellent verbal and written communication skills, along with confidence in presenting and facilitating discussions, are required.

An ongoing service improvement focus and mindset, combined with excellent customer service skills, will serve you well in this role.

Familiarity with Microsoft Word, Excel, and PowerPoint is necessary, as is tech savviness and the ability to work with multiple systems to gain insights and data.

A relevant tertiary qualification is also desirable.

**What We Offer**

We provide an enthusiastic and supportive team environment that's fun to be part of.

Health cover (if applicable), social sporting teams, meal allowances, clothing allocation, and discounts at various suppliers are just a few of the benefits we offer.

Career progression and support for those looking to develop their skills further in the aged care industry are also available.

If you're strong enough to care, we'd love to hear from you.



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