Technical Service Representative
2 days ago
About the Role
The Technical Service Representative will be responsible for providing high-quality customer service and support to clients and vendors through various communication channels.
You will be the first point of contact for clients and vendors, providing timely and effective solutions to their queries and issues. Your primary responsibilities will include receiving, logging, validating and diagnosing client requests, applying agreed service level agreements leveraging standard tools, platforms, and processes.
Key Performance Indicators
- First Call Resolution Rate.
- Client Satisfaction Scores.
- Ticket Resolution Time.
- Knowledge Base Article Utilization Rate.
About NTT DATA
NTT DATA is a leading provider of digital and AI infrastructure, with a commitment to innovation and excellence.
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