IT Customer Service Representative

6 days ago


Wellington, Wellington, New Zealand Clearcourse Full time
Job Summary: We are seeking an experienced IT professional to join our team as an Implementation Support Specialist. The successful candidate will have a strong technical background, excellent customer service skills, and the ability to troubleshoot technical issues. If you are passionate about delivering great customer service and working in a fast-paced environment, we would love to hear from you.

Key Responsibilities:
  • • Provide technical support to customers via phone, email, or in-person• Troubleshoot technical issues related to our bespoke EPOS systems and hardware• Collaborate with implementation and support teams to resolve technical issues• Manage and resolve incoming support tickets efficiently

What We're Looking For: To be successful in this role, you will need a strong technical background, preferably in a retail setting. You will also need excellent customer service skills, problem-solving ability, organisational skills, and a willingness to collaborate and contribute to the success of the team. Experience working with SQL and familiarity with EPOS systems and retail environments are beneficial but not essential.

Benefits: As an employee of ClearCourse, you can expect a range of benefits, including life assurance and group income protection, private medical cover with cash plan, enhanced company pension, 25 days annual leave plus your birthday off, and employee wellbeing perks such as Peppy Health and Perkbox. We also offer generous training budgets and reimbursement for professional memberships.

Our Culture: At ClearCourse, we value our employees' contributions and offer a supportive and dynamic work environment. We believe in career growth and development, and we offer opportunities for advancement within the company.

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