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Customer Service Representative

2 weeks ago

Auckland, Auckland, New Zealand SeaLink Travel Group Full time

Role Overview

As a key member of the SeaLink Travel Group team, you will be responsible for ensuring seamless customer experiences on our Waiheke Island ferry operations.

Key Responsibilities

  • Oversee the efficient queuing and loading of vehicles and passengers onto our vessels.
  • Provide exceptional customer service to our Waiheke and Great Barrier Island ferry customers.
  • Ticket office duties, serving as the primary point of contact for customers in the terminal office.
  • Process customer requests related to sailing enquiries and bookings.
  • Respond promptly to online/email queries from customers.
  • Serve as the escalation point for any customer complaints or concerns.
  • Maintain accurate records within our booking system, including online capability.

Requirements

  • Proven experience in customer-facing roles, preferably in an inbound call center environment or utilizing online booking systems.
  • Demonstrated ability to resolve customer issues effectively.
  • Possess excellent communication skills to build trust and rapport with customers.
  • Availability to work at various terminals as needed.
  • Due to the early start times, this role requires a resident of Waiheke Island.