Customer Services Representative

2 days ago


Auckland, Auckland, New Zealand 4875 Rhenus Logistics Warehousing New Zealand Limited Full time

Customer Services Representative page is loaded
Customer Services RepresentativeApply remote type Not Remote locations Auckland, New Zealand time type Full time posted on Posted 2 Days Ago job requisition id JR109414
Business Unit: BU Warehousing Solutions
Business Line: BL Warehousing Solutions Int.
Target Hire Date: 2025-03-04
What You Can Expect: Provide quotes/estimates for various projects working with commercial teamCompile end of month charges for client billingClient meetings when requiredManagement of day to day service and expectations of customerLiaise with client on orders going outLog client orders and manage orders up to order becoming a shipmentReceive and manage any customer complaints/service queriesProblem solve when required / Exception ManagementEnsure Standard Operation Procedures (SOP) are performed by operations.Proactively informs customer on shipment status and exceptionsIdentify opportunities to enhance customer service experienceLiaise and escalate to management to highlight cases where their involvement is requiredAssist pick, pack and despatching of orders where requiredEnter Pre-inwards into Logistics for Inwards to book goods into storeReceipt Outturn report and send to clientFollow up inwards goods to ensure goods are booked into stock in a timely mannerEnsure warehouse team have clear instructions and have quality control measures in placeLiaising with external 3PL agents or representatives regarding shipping process related mattersProvide assistance to Warehouse Operations team where requested.
What You Bring: 2+ years of 3PL experiencePrevious customer service experienceKnowledge and understanding of current legislation/regulations and best practice in area(s) of responsibilityWell-developed oral and written communication skillsAbility to self-manage and remain calm during periods of demanding workloadsAn analytical and problem-solving approach, with sound judgementAbility to establish effective working relationships in an open and approachable manner.Computer literate with strong understanding of required operational systems.
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