Customer Service Representative

3 days ago


Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full time

At JACOBS DOUWE EGBERTS, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support and service.

About the Role

This is a unique opportunity to join our vibrant team of customer-focused professionals. You'll be responsible for providing timely and effective support to our internal and external customers, ensuring all orders and delivery issues are promptly resolved with the highest level of customer service.

  • Provide exceptional customer service through phone, email, and other communication channels.
  • Ensure accurate entry of customer orders into our ERP system, including backorders if applicable.
  • Execute upsell strategies to increase sales and expand customer product ranges within existing customer bases.
  • Build strong relationships with customers and potential customers through rapport-building and proactive communication.
  • Respond to customer complaints in a timely and professional manner.
  • Collaborate with internal stakeholders to ensure seamless organizational cohesion with customer-focused initiatives.

Key Requirements

  • Minimum 3 years' experience in customer services or call centre environments.
  • Coffee and tea knowledge an advantage.
  • Experience with ERP systems such as SAP and/or SalesForce.
  • Excellent communication and interpersonal skills.
  • Computer proficiency and attention to detail.
  • Strong troubleshooting skills and ability to learn new technologies quickly.
  • Valid unrestricted work visa.


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