Dual-Brand Hotel Executive
3 days ago
**Hotel Operations Excellence**
We seek a seasoned Night Manager to oversee our dual-brand voco & Holiday Inn Express hotel.
You will be responsible for managing night shift operations, ensuring seamless guest experiences, and maintaining high operational standards.
Main Responsibilities:- Monitor and manage hotel operations during the night shift, emphasizing guest satisfaction and security.
- Conduct nightly audits to guarantee accurate financial transactions and compliance with internal policies.
- Develop and lead night shift staff, providing guidance and feedback to optimize their performance.
- Address guest concerns, resolve issues, and maintain a positive guest experience throughout the night.
- Evaluate hotel operations, identify areas for improvement, and implement strategies to enhance profitability.
- Be the primary point of contact in emergency situations, ensuring the safety and well-being of guests and staff.
**Requirements and Qualifications:**
- Bachelor's degree in Hospitality Management or related field.
- Proven experience in Night Management or supervisory roles in hospitality.
- Superior leadership, communication, and organizational skills.
- Hold Responsible Service of Alcohol Certificate (LCQ) and First Aid Certification.
- Ability to work calmly under pressure.
- Knowledge of hotel management systems and financial reporting processes.
- Commitment to guest satisfaction.
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