Hotel Operations Manager
4 days ago
**About Pro-Invest Group**
We are a leading global asset management firm specializing in real estate, with a proven track record of delivering new-build hotels and repositioning existing ones across Australia and New Zealand.
We partner with renowned hotel brands, including voco, Holiday Inn Express, Hotel Indigo, Kimpton, and Sebel. Our core values of trust, transparency, integrity, and commitment guide everything we do.
We are seeking an exceptional Night Manager to join our team at our dual-brand voco & Holiday Inn Express hotel.
This is an exciting opportunity to play a key role in ensuring the highest levels of guest experience, security, and operational efficiency.
Key Responsibilities:- Oversee hotel operations, ensuring smooth night shift management, excellent guest service, and hotel security.
- Perform the night audit, ensuring accurate financial transactions and compliance with internal policies.
- Lead, mentor, and develop night shift staff to deliver outstanding service.
- Conduct performance reviews and provide feedback.
- Respond to guest inquiries, resolve complaints, and ensure a positive guest experience throughout the night.
- Ensure adherence to health and safety standards, IHG brand guidelines, and local regulations.
- Support financial performance by analyzing hotel metrics, identifying areas for improvement, and executing strategies to enhance profitability.
- Act as the primary point of contact in emergencies, ensuring the safety and well-being of guests and staff.
**Requirements:**
- Diploma or Bachelor's degree in Hospitality Management or related field.
- Proven experience in a Night Manager or supervisory role in the hospitality industry.
- Strong leadership, communication, and organizational skills.
- Responsible Service of Alcohol Certificate (LCQ) and First Aid Certification.
- Ability to work under pressure and make calm, informed decisions.
- Knowledge of hotel management systems and financial reporting processes.
- High attention to detail and commitment to guest satisfaction.
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