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Relationship Business Partner

2 weeks ago

ManawatuWanganui, New Zealand Vestas Full time

Company Background

Vestas, a prominent wind turbine manufacturer, emphasizes customer satisfaction through effective relationship management.

We encourage diverse applicants and aim to attract, retain, and develop our employees.

Job Profile

This role requires you to establish and maintain positive relationships with customers, ensuring their needs are met and experiences are seamless.

You will be responsible for engaging with customers, resolving inquiries, and providing customized solutions to guarantee a positive interaction with our company.

Your expertise in communication, customer understanding, and interaction management will be crucial in this position.

Main Responsibilities

  1. Develop strategic relationships with existing and new customers to secure Service contract renewals.
  2. Work collaboratively with the Area Supervisor to design a unified customer relationship management approach.
  3. Support the commercial team in negotiating Service Contracts, amendments, and service quotations.
  4. Provide clarification on contractual matters to customers, the sales team, and area supervisors.
  5. Cultivate a culture of teamwork to address technical issues.
  6. Monitor and adjust project billing plans to ensure accurate invoicing.
  7. Maintain accurate records in SAP and Sales Force related to contracts.
  8. Regularly assess and negotiate contract terms with customers.
  9. Facilitate open communication with customers to expedite recovery efforts.
  10. Analyze contracts to identify opportunities for improvement.

Essential Qualifications

  1. Relevant experience: 1-3 years.
  2. Background in product sales or service function.
  3. Bachelor of Business or equivalent degree.
  4. Ability to handle customer expectations and align with Vestas processes.
  5. Contract interpretation and tracking skills.
  6. Upselling and transactional abilities.
  7. Basic financial knowledge.
  8. Effective communication as the voice of Vestas to customers.