Visual Experience Support Manager
2 days ago
About Us
WHY WE'RE HERE
At Virtual Producer, we're shaping the future of live and virtual experiences with cutting-edge software and hardware solutions. Our innovative technology enables spectacular productions across film and TV, broadcast, live, and corporate events.
Why You Are Here
The Support Manager is a crucial role in our Americas team.
As a key member of our support team, you will be responsible for leading and motivating the team to deliver exceptional customer service. Your primary focus will be on providing timely and effective support to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities
Your duties will include:
- Leading and motivating the support team to deliver consistent and effective customer support.
- Prioritizing caseloads and actively providing support to our customers.
- Developing and maintaining great relationships with key customers.
- Working closely with large-scale projects from inception to delivery.
- Programming demo projects and creating intellectual capital to solve diverse client issues.
Requirements
We are seeking an experienced Support Manager who possesses:
- A minimum 5 years media server experience with at least 3 years experience with disguise hardware.
- Exceptional time management, organizational, and analytical skills.
- Knowledge of video signal processing and bandwidth formats, Genlock, waveform monitors, camera systems, Brompton processors, camera tracking systems, and other industry tools and hardware.
- Strong written and verbal communication skills, including technical writing skills and the ability to present and influence effectively at all levels of the organization.
What We Offer
As a Support Manager at Virtual Producer, you can expect:
- An estimated salary of $120,000 - $150,000 per annum, based on location and experience.
- Unlimited Paid Time Off (20% above statutory minimum).
- Gig Allowance – £400 or local equivalent to spend on tickets every year.
- Flexible hours and hybrid working between home and office.
- Long Service Awards (3, 5, 10+ years).
- Mental health and wellbeing support, subscription to the Calm app, weekly desk-yoga, mental health first-aid buddies, Employee Assistance Programmes.
- Training, coaching & mentoring.
Join our dynamic team and be part of shaping the future of live and virtual experiences.
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