Customer Onboarding Coordinator

4 days ago


Auckland, Auckland, New Zealand ASB Bank Full time

ASB Bank is a leading organisation in New Zealand with a highly engaged and talented workforce focused on accelerating the financial well-being of all New Zealanders. Our Customer Verification Services team plays a critical role in supporting the onboarding and ongoing customer due diligence of entities and individuals.

This specialist team ensures compliance with regulatory and reporting requirements while making these processes as seamless as possible for our customers and front-line colleagues. We're seeking an Associate KYC Analyst to join our CVS team on a fixed term basis.

As an Associate KYC Analyst, you'll contribute to the CVS Operations team by providing support for customer onboarding or change in circumstances, including complex requirements for trusts, entities, and individual due diligence. Your responsibilities will include:

  1. Supporting internal and external customers with AML/CFT onboarding requirements for account opening and ongoing customer due diligence
  2. Analysing and interrogating data received from various systems, customers, and other sources to identify and verify customers
  3. Maintaining the confidentiality of customer information and circumstances in line with privacy legislation and internal policy
  4. Collecting information from front-line staff and customers

Key Requirements

To be successful in this role, you'll demonstrate the following experience and key attributes:

  1. Outstanding customer service skills with proven experience in a customer-focused role
  2. Strong analytical and investigative capabilities with the ability to dig deeper and explore areas of grey
  3. Excellent communication skills with the ability to articulate complex information simply and diplomatically
  4. Strong attention to detail, problem-solving skills, and a high level of initiative
  5. Exposure to and understanding of Financial Crime disciplines will be viewed favourably

About ASB Bank

We're committed to fostering a culture where people are engaged, passionate, and valued - living our values every day is integral to achieving our purpose. In return, you'll work for an organisation that places huge importance and focus on its people, where development and career opportunities know no bounds.

We offer a flexible and supportive work environment; we help people grow and celebrate together. Be part of the growth story that is ASB.



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