Customer Onboarding Manager, Apac

4 days ago

Auckland, Auckland, New Zealand Deel Full time

Who We Are Is What We Do.Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality.
Our market-leading technology, expertise, and global team are crucial to the platform's success.
We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.Why should you be part of our success story?A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere.
Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed.
We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B.
There's never been a more exciting time to join Deel — the international payroll and compliance market leader.What You'll Do At DeelProject Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility.
Enable our customer base by understanding their use cases and aligning them with Deel's best practices.Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully.
Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D.
Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.Some Key QualificationsExperience: 2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks.
You are focused, action-oriented, and always anticipating the next steps.Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment.
You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.Bonus points if youIndustry Knowledge: 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company.
Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus.Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones.Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight.Multilingual: Fluent in English, with additional fluency in another APAC language.Total RewardsOur workforce deserves fair and competitive pay that meets them where they are.
With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.Some things you'll enjoyProvided computer equipment tailored to your roleStock grant opportunities dependent on your role, employment status and locationAdditional perks and benefits based on your employment status and countryThe flexibility of remote work, including WeWork access where available.DISCLOSUREWe use Covey as part of our hiring and/or promotional processes.
As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.
Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations.
For positions in New York City, our use of Covey complies with NYC Local Law 144.At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.
If you require accommodation, please inform our Talent Acquisition Team at ****** of the nature of the accommodation that you may require, to ensure your equal participation.
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