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Customer Success Operations Manager

2 weeks ago

Auckland, Auckland, New Zealand Xero Full time

Our Purpose

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We're here to help small businesses supercharge their operations by automating routine tasks, surfacing actionable insights, and connecting them with the right data, advisors, and apps. When we do this, we're not only making life better for our customers, but also building a stronger economy that can change the world.

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The Role

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We're looking for a driven and passionate Campaign Manager to join our newly created Customer Success team. In this role, you'll play a crucial part in empowering our customers to achieve their business goals by managing the execution of day-to-day campaign implementations and optimizations across customer success engagement channels.

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Your Responsibilities:

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  1. ">
  2. Manage and coordinate all proactive campaigns and targeted outreach from idea generation through to successful customer delivery across a wide range of avenues, e.g., EDMs, phone calls, automated messaging">
  3. Evaluate campaign performance and identify opportunities to improve it through A/B testing, audience segmentation, and channel optimization">
  4. Develop and maintain campaign schedules to ensure new campaigns are delivered efficiently and on time, and a forward-looking calendar of activity is available">
  5. Analyze campaign data and provide trend analysis to improve overall performance and ensure delivery against KPIs, including compiling end-of-campaign reports and insights">
  6. Collaborate with cross-functional teams, including CS Operations, CX Leadership, Customer Technology, Lifecycle Marketing, and relevant brand teams, to manage the creation and deployment of campaigns">
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Your Requirements:

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To succeed in this role, you'll need:

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  • 4+ years of experience in campaign coordination or management">
  • Superior time management and organizational skills">
  • Excellent communication and analytical skills">
  • Intermediate to advanced proficiency in campaign data analysis techniques and tools">
  • Experience with sales/revenue-generation campaigns and metrics">
  • A passion for understanding customer needs and using data to drive positive outcomes">
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About Us:

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Xero is a leading cloud-based accounting software company that empersizes user-friendliness, innovation, and community. Our purpose is to make life easier for our customers and contribute to a stronger economy.