Customer Success Manager

2 weeks ago

Auckland, Auckland, New Zealand LifeWorks Full time

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

The Customer Success team is responsible for the overall business and executive relationship with TELUS Health customers. The Customer Success Manager strives to build trusted advisor relationships with our clients and help them drive higher employee engagement and an overall better level of wellness with the TELUS Health solution.

Are you passionate about Mental Health and Wellbeing and ensuring individuals get the support they need when they need it? If so, talk to us.

TELUS Health is a world-leading mental health and wellbeing provider, with our purpose being to improve health outcomes for employers and employees.

We are growing our National Customer Success Team and are on the hunt for a Customer Success Manager.

On a day-to-day basis you will:

  • Meet with TELUS Health customers to ensure their EAP programme is well promoted and supported.
  • Promote and co-ordinate the delivery of key services for customers.
  • Create high levels of customer engagement.
  • Work closely with operational and clinical colleagues.
  • Manage and negotiate renewals.

In return, you get to work with a highly skilled and passionate team who contribute to the delivery of proactive employee mental health and wellbeing services that positively impact the health, wellbeing, and welfare of others.

At TELUS Health, we value difference-makers and individuals who bring high energy, passion, and a relentless commitment to excellence to their roles.

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers, and communities are paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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