Customer Success Team Lead

2 weeks ago


Auckland, Auckland, New Zealand Unilode Aviation Solutions Full time
Job Description:
The Customer Success Team Lead is a key role within Unilode's Customer Success team, responsible for managing customer interactions and handling operational requests. This position bridges internal teams and customers to enhance service performance and streamline operational processes.

About the Role:
This role requires a high degree of attention to detail and the ability to manage multiple customer accounts. Collaboration across teams is essential, and some flexibility may be required to support customer needs outside standard hours.

Main Responsibilities:
  • Support Customer Account Management: Assist in managing customer relationships by responding to queries and providing updates.
  • Maintain Accurate Customer Records: Maintain accurate customer records and service agreements to ensure seamless account management.
  • Coordinate with Internal Departments: Coordinate with internal departments to ensure customer needs are met efficiently.
  • Facilitate Operational Issue Resolution: Track, monitor, and resolve operational issues impacting customer performance.

Requirements:
  • Bachelor's Degree: Bachelor's degree in Business, Customer Service, or a related field (preferred).
  • Experience: Proven record of experience in customer support, operations, or account management.
  • Analytical Skills: Strong analytical skills to interpret data and drive insights.
  • Communication Skills: Excellent communication and relationship management skills.


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