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Customer Success Manager

2 weeks ago

Auckland, Auckland, New Zealand Kimberly-Clark Full time

At Kimberly-Clark, we're driven by a commitment to delivering exceptional results and making a positive impact on the world. Our global personal care company spans over 300 locations, with notable brands like Huggies, Kleenex, and U by Kotex reaching one-quarter of the world's population.

We're proud of our size, scale, and impact, but it's not just about numbers - it's about the connections we make and the opportunities we create for our team members. As a Sales and Operations Manager, you'll play a key role in driving local impact on a global scale, leveraging your analytical skills and passion for business to deliver sales, profit, and share targets for the Woolworths NZ customer within allocated categories.

Responsibilities
  1. Deliverables include sales, profit, and share targets for the Woolworths NZ customer within allocated categories
  2. Collaborate with Customer Managers to prepare for customer meetings, providing scan/consumer insights data as agreed upon
  3. Ensure field engagement, including store reports and field priorities, are communicated accurately and on time
  4. Attend customer meetings, engaging actively with customers and contributing to their success
  5. Manage customer-specific projects as allocated and required
  6. Provide clear, up-to-date inputs to business processes, such as promotional evaluation, customer business planning, forecasting, and business reporting
  7. VMI for Woolworths requires time spent at Woolworths New Zealand office
  8. Proactively communicate supply issues with the supply team and forecast changes/needs with customer teams