Customer Experience Ambassador

3 days ago


Queenstown, New Zealand Mercure Full time

Company Overview

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Mercure Queenstown Resort is a haven for travellers seeking a memorable experience. Perched on a stunning vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain Range, our resort features 148 guest rooms, two restaurants, a lounge bar, and conference facilities, offering exceptional hospitality in one of New Zealand's most picturesque locations.

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About the Role

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We are looking for a customer-focused superstar who thrives in a fast-paced, guest-focused environment and loves making people feel at home. As a Guest Service Agent, you will be the welcoming face of our hotel, creating unforgettable experiences for our guests from the moment they arrive.

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Your Responsibilities

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Providing warm and professional service at reception, ensuring every guest enjoys a seamless stay. Handling guest requests and inquiries with efficiency and a problem-solving mindset. Sharing local knowledge and insider tips to enhance our guests' Queenstown experience.

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Qualifications and Requirements

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We require an individual who excels at building relationships and adapting to changing priorities. A passion for delivering outstanding service and creating memorable guest experiences is essential. Strong communication skills in English (both written and verbal) are also necessary. Experience with Opera, Opera Cloud, or RTBS systems is an advantage but not essential.

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Benefits and Opportunities

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As a valued member of our team, you can enjoy free use and access to our gym, saunas, hot tubs, and swimming pool. Meals are provided while on duty, and you'll receive accommodation discounts and a Free Anniversary Stay. Our Employee Assistance Program and Corporate Social Responsibility activities will also contribute to your growth and development.



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