Guest Experience Ambassador

4 days ago


Queenstown, New Zealand Mercure Hotels Full time

The Opportunity

We are looking for a talented and enthusiastic individual to join our team as a Guest Service Agent. In this role, you will have the opportunity to create unforgettable experiences for our guests, build meaningful relationships, and contribute to the success of our hotel.

About Mercure Queenstown Resort

Our resort is a haven for travelers seeking a memorable experience. We feature 148 guest rooms, two restaurants, a lounge bar, and conference facilities, offering exceptional hospitality in one of New Zealand's most picturesque locations.

Your Key Responsibilities

  • Provide exceptional service to our guests, handling their requests and inquiries with efficiency and a problem-solving mindset.
  • Share local knowledge and insider tips to enhance our guests' Queenstown experience.

Requirements and Qualifications

To be successful in this role, you will possess strong communication skills in English (both written and verbal), have experience with Opera, Opera Cloud, or RTBS systems (an advantage but not essential), and be available to work on a weekly rotating roster, including weekends and public holidays.

What We Offer

  • Work Your Way - speak with us about your desired work-life balance and make it a reality.
  • Free use and access of our gym, saunas, hot tubs, and swimming pool.
  • Meals provided while on duty.
  • Accommodation discounts & Free Anniversary Stay.
  • Employee Assistance Program.
  • Fantastic career growth opportunities.
  • Ability to make a difference through our Corporate Social Responsibility activities.
  • Employee benefit card offering discounted rates with Accor worldwide.


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