Hotel Reception Professional

1 week ago


New Plymouth, Taranaki, New Zealand NCCR RNA & Disease Full time

About Our Team

">

We are a dynamic and innovative team dedicated to delivering exceptional guest experiences at Novotel New Plymouth Taranaki. Our team members are passionate about creating memorable moments for our visitors and strive to exceed expectations in every aspect of our service.

We are currently seeking a highly skilled and experienced Front Office Guest Service Agent to join our team. This role involves actively participating in the day-to-day operations of Front Office and Reservations for a minimum of 30 hours per week.

As the first point of contact for our guests, you will need to possess excellent communication skills to deliver outstanding guest service from check-in to check-out and at all points in between. This role requires working AM and PM shifts on a 7-day week rotational roster. As a team player, you should demonstrate leadership skills and have a visible presence at the front desk and in the lobby during key times throughout the day.

Key Responsibilities
  1. Deliver Exceptional Guest Experiences
  2. Perform All Necessary Reception Tasks Including Checking Guests In and Out, Cashiering, Answering Phone Calls, Attending to Guest Requests and Complaints, etc.
  3. Respond to Guest Inquiries About Services, Facilities, and Other Information
  4. Manage All Necessary Reservation Tasks and Respond to Email Inquiries in the Absence of the Reservations Supervisor
  5. Resolve Guest Complaints Efficiently & Effectively
  6. Keep the Front Office Manager Informed of Any Relevant Feedback from Guests and/or Other Departments
  7. Maintain a High Level of Customer Service
  8. Adhere to Company Brand Standards

We are looking for someone who is enthusiastic, results-driven, prioritizing the individual needs of our guests and personalising service to build meaningful relationships.

Requirements and Skills
  1. Previous Experience Working in a Hotel Front Office Environment (at Least 1 Year Preferred)
  2. Hospitality Qualification Preferred
  3. Knowledge and Experience Using Relevant Accor Systems (TARS, Hotel Link, Resaweb) Will Be Beneficial
  4. Familiarity with the Accor Live Limitless Loyalty Program Would Be an Advantage
  5. Basic Computer Literacy
  6. Working Knowledge of Opera Cloud (or Another Property Management System) Is Essential
  7. Knowledge of a Hotel Reservations Flow
  8. Knowledge of Hotel Front Office Systems and Processes and the Ability to Learn New Systems and Procedures with Ease
  9. Flexibility to Work on a Rotating Roster, Including Mornings, Days, Evenings, Weekends, Public Holidays (and the Occasional Night Audit Shift)
  10. A Positive, Reliable, Charismatic, and Can-Do Attitude
  11. Genuine, Outgoing, and Friendly Personality and Manner
  12. Strong Organisational and Time Management Skills
  13. Service Oriented and an Eye for Detail
  14. Good Communication Skills in English, with Excellent Reading, Writing, and Oral Proficiency
  15. Professional Appearance and Grooming at All Times

The ideal candidate will be able to multitask, work under pressure, and think critically to resolve issues and make informed decisions.

The wage rate for this role is between $26.52 and $27.82 (based on experience).

Benefits
  1. Uniforms Provided, Washed and Laundered
  2. Staff Meals Provided While on Shift
  3. Incredible Accor ALL Heartist Benefits – Including Discounts on Food and Beverage and Accommodation Worldwide
  4. Refer a Friend Incentive
  5. Reward and Recognition Incentives and Awards
  6. Paid Birthday Leave
  7. Paid Wellness Day
  8. Access to Our Employee Assistance Program


  • New Plymouth, Taranaki, New Zealand Millennium Hotels And Resorts Full time

    We are seeking an experienced Restaurant Manager to lead our Food & Beverage team at Millennium Hotels And Resorts. As a key member of our hotel's management team, you will be responsible for developing and implementing strategies to drive revenue growth, improve guest satisfaction, and increase brand loyalty.Your Key Objectives:• Develop and execute plans...


  • New Plymouth, Taranaki, New Zealand Portland Hotel Society Full time

    About UsPortland Hotel Society is a local government organisation located in the heart of New Plymouth. Our vision is to be the Sustainable Lifestyle Capital, and our district boasts a spectacular natural beauty from Taranaki Maunga to the moana.We work collaboratively with iwi, Government, not-for-profits, and businesses to achieve outcomes that benefit our...


  • New Plymouth, Taranaki, New Zealand Portland Hotel Society Full time

    At Portland Hotel Society, we're seeking a skilled Event Attraction and Business Development Officer to join our team. This role is crucial in enhancing the variety and quality of events held at our venues.The Event Attraction & Business Development Officer will be the central point of contact for event enquiries and venue bookings. Key responsibilities...


  • New Plymouth, Taranaki, New Zealand Sidecar Doughnuts Full time

    As a Cosmetic Clinic Reception Team Member, you will be part of a highly trained team dedicated to bringing out the best in our clients' facial appearance. Our cosmetic nurses perform advanced skin treatments, and your role will help create a positive client experience at every touch point.About UsWe are committed to delivering harmonious natural-looking...


  • New Plymouth, Taranaki, New Zealand NCCR RNA & Disease Full time

    Novotel New Plymouth Taranaki is an 85-bedroom hotel, with a restaurant serving breakfast and dinner, a bar, and events, conference, and boardroom facilities.We are looking for a motivated, outgoing, and experienced Front Office Superstar to join our friendly team as a Guest Service Agent. The role involves actively participating in the day-to-day operations...


  • New Plymouth, Taranaki, New Zealand NCCR RNA & Disease Full time

    About Us">At Novotel New Plymouth Taranaki, we pride ourselves on providing exceptional guest experiences. Our 85-bedroom hotel offers a restaurant serving breakfast and dinner, a bar, and events, conference, and boardroom facilities.We are seeking a highly motivated and experienced Front Office Superstar to join our friendly team as a Guest Service Agent....


  • New Plymouth, Taranaki, New Zealand NCCR RNA & Disease Full time

    About Us">Novotel New Plymouth Taranaki is an innovative hotel that combines modern comfort with a warm and welcoming atmosphere. Our team is committed to delivering exceptional guest experiences and creating memorable moments for our visitors.We are currently seeking a highly skilled and experienced Front Office Guest Service Agent to join our dynamic team....


  • New Plymouth, Taranaki, New Zealand Millennium Hotels And Resorts Full time

    Millennium Hotels And Resorts invites experienced professionals to apply for the role of Restaurant Manager, responsible for leading our F&B team to deliver outstanding guest experiences. As a key member of our hotel's management team, you will play a crucial part in shaping the culinary direction of our restaurant.Your Role:• Manage the day-to-day...


  • New Plymouth, Taranaki, New Zealand NCCR RNA & Disease Full time

    About Our Culture">We value our culture at Novotel New Plymouth Taranaki and strive to create a positive and inclusive work environment where our team members feel valued and supported. Our team is passionate about delivering exceptional guest experiences and exceeding expectations in every aspect of our service.We are currently seeking a highly skilled and...


  • New Plymouth, Taranaki, New Zealand Millennium Hotels and Resorts Full time

    Job DescriptionWe are seeking a highly skilled and motivated individual to fill the role of Dining Operations Manager at Millennium Hotels and Resorts.Company OverviewMillennium Hotels and Resorts is a renowned establishment known for its refined service, modern elegance, and commitment to excellence. Nestled in the heart of New Plymouth, our hotel offers...


  • New Plymouth, Taranaki, New Zealand Healius Full time

    We seek a skilled Receptionist/Administrator to join our team at MOA Medical Centre. As a valued member, you will contribute to delivering top-notch patient services by being the primary point of contact.Our ideal candidate will possess strong interpersonal skills, ensuring effective communication with patients and colleagues alike. General administration...


  • New Plymouth, Taranaki, New Zealand Tdhb Full time

    Permanent, part-time (0.65FTE; 26 hours per week)Working across different departments such as Physiotherapy, Occupational Therapy and Psychology – Physical HealthHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.About the RoleIn this...


  • New Plymouth, Taranaki, New Zealand Tdhb Full time

    Permanent, part-time (0.65FTE; 26 hours per week)Working across different departments such as Physiotherapy, Occupational Therapy and Psychology – Physical HealthHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.About the RoleIn this...

  • Restaurant Manager

    2 weeks ago


    New Plymouth, Taranaki, New Zealand Millennium Hotels and Resorts Full time

    We are looking for an energetic and motivated Restaurant Manager to lead our Food & Beverage team. This is more than just a management role; it's an opportunity to bring your creativity and leadership to the table, ensuring an outstanding guest experience every time.At Millennium Hotel New Plymouth, exceptional customer service is at the heart of everything...

  • Restaurant Executive

    2 weeks ago


    New Plymouth, Taranaki, New Zealand Millennium Hotels and Resorts Full time

    Join Our TeamMillennium Hotels and Resorts invites applications from experienced Restaurant Managers who are passionate about delivering exceptional guest experiences.Key ResponsibilitiesDirect the daily operations of the restaurant, emphasizing guest satisfaction and seamless service.Introduce creative cocktail and beverage offerings to elevate the dining...

  • Hospitality Team Lead

    2 weeks ago


    New Plymouth, Taranaki, New Zealand Millennium Hotels and Resorts Full time

    About UsMillennium Hotels and Resorts prides itself on delivering exceptional guest experiences. We are committed to maintaining a culture that values teamwork, innovation, and continuous improvement.Job RoleWe are currently looking for a skilled Restaurant Manager to lead our Food & Beverage team. This is a unique opportunity to bring your creativity and...

  • Food Service Director

    2 weeks ago


    New Plymouth, Taranaki, New Zealand Millennium Hotels and Resorts Full time

    Our CommitmentMillennium Hotels and Resorts is dedicated to providing a world-class experience for our guests. Our team members are passionate about delivering exceptional service and creating memorable experiences.Job SummaryWe are seeking a talented Restaurant Manager to lead our Food & Beverage team. As a key member of our team, you will play a vital role...


  • New Plymouth, Taranaki, New Zealand Portland Hotel Society Full time

    Event Attraction and Business Development OfficerNew Plymouth District CouncilPosted: 09 Jul 2024Location: New PlymouthWork Type: Full TimeClassification: Marketing, media & communicationsKo wai mātou - Who are weTe Kaunihera-ā-rohe o Ngāmotu - New Plymouth District Council is a local government organisation located in the heart of New Plymouth. Our...

  • Front Office Sales

    4 weeks ago


    New Plymouth, Taranaki, New Zealand Tangram Full time

    Plymouth International is a hotel well known for offering a warm welcome and a friendly environment for our guests.We are actively looking for an enthusiastic, hardworking individual with an eye for detail to become part of our Front Office team. Full-time and Part-time positions are available.Sales along with positive professional guest relations are the...


  • New Plymouth, Taranaki, New Zealand Montezuma Winery Llc Full time

    We are seeking an experienced Healthcare Front Desk Coordinator to join our team at Vivian Medical Centre in New Plymouth.The role involves working in reception, assisting with administration and accounts, and managing phone calls, emails, and inquiries.Key Responsibilities:Greet and check-in patients with a friendly and professional demeanorManage phone...